PUBLIC SUPPORT CHANNEL
Complaints, reports, and data-rights requests
This public channel is operated by 广州晏客商贸有限公司. Use it for a service complaint, a suspected violation, or a request to access, correct, delete, or close personal-data records.
Direct contact
Service phone：13926137719
Service email：35140653@qq.com
Before sending
Describe the issue, affected account or page, time, and requested outcome. Identity may need to be verified before a data-rights request is processed.
Processing timeline and record retention
Online submissions receive a ticket immediately. Acceptance is confirmed within 1 business day; general matters receive a response within 7 business days. Complex matters may take up to 15 business days, with notice of the extension. Ticket records are retained for at least 6 months.
Check an existing ticket
The access code is sent only in the request body and is not placed in the URL.
A successful online submission returns a ticket number and a one-time access code. Save both immediately. Phone and email remain available if the online channel is unavailable.